ISO 9001 certification benefits: Aprincipal component analysis

This research addresses the benefits of ISO 9001 to understand reasons behind its worldwide adoption. By applying principal component analysis results a survey encompassing 526 valid responses (24.4% response rate), more business-oriented scale than traditional internal/external type motivation with three main categories is proposed: operational improvement benefit (regarded as most relevant), profitability and, market. The internal related are felt by organizations, highlighting contribution improve learning processes and knowledge generation. Concerning organization size, medium-sized organizations attribute greater importance market competitiveness. However, there no statistical differences in reporting profitability. In relation year certifcation, certified before 2000 report higher when compared those later. investigation within Industry 4.0 digital suggested for future research.